Infrastructure that holds. Systems that scale.
Reliability isn't a feature you bolt on at the end. I build observable infra, automate incident and support workflows using an AI-native approach, and ship internal tools that make teams move faster.
- Pushed and tracked fixes across multiple teams, from support diagnosis to engineering solutions and infrastructure remediation.
- Built, migrated, improved and secured cloud infrastructure and services.
- Led incident response on an on-call rotation.
- Built and deployed internal tools for Engineering, QA and Support teams.
- Automated repetitive fixes and incident workflows using AI.
- Promoted usage of AI workflows for Engineering and Support teams.
- Participated and wrote RCAs, Post-Mortems, SOPs and documentation.
At Lebanese Alternative Learning, my work spans DevOps engineering and infrastructure management — architecting and deploying scalable, fault-tolerant, and cost-optimized cloud systems, conducting security hardening and infrastructure audits, leading outsourced technical solutions with strict QA and integration processes, and building custom ETL pipelines, automation tools, and monitoring systems to streamline operations and reporting.
- Designed and executed backend load testing scenarios using JMeter and k6, simulating varying traffic conditions to validate scalability and identify performance bottlenecks under stress.
- Built and maintained end-to-end test suites covering critical user flows across the SaaS platform.
- Evaluated OCR service performance under load, measuring latency and responsiveness to ensure reliability at scale.
At Tylleum, I worked as a contract automation tester in the FinTech space, covering the full testing lifecycle for a mobile application across iOS and Android. My work included analyzing requirements to design high-coverage test cases, building and maintaining automated end-to-end test suites, and conducting both functional and non-functional testing including load testing. I collaborated closely with cross-functional teams throughout, flagging critical defects early and maintaining detailed records of test cases, results, and scripts.
Produced and executed effective strategies and test plans through the close coordination with engineers, while reporting and documenting technical issues. Collaborated closely with QA engineers to create and modify existing test plans as well as provided continuous UX feedback and modifications based on community reports.